 | How soon do you respond to emails?
Responses are sent out within 24 hours or less (most times within the hour). If you do not receive a response, check your bulk or spam mail folder. If it is still not there, your mail may be getting returned to us undeliverable. You are free to try again with a new email address, give us a call or you can talk to us using live chat. We answer ALL emails, however, a bulk of them do get returned to us undeliverable.
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| | Can I talk to a live person?
Yes, you can call us toll free at 877-622-FORM (3676). Our business hours are 9am to 4pm EST Monday thru Friday. You can also talk to us with live chat...just click the live chat box to the right.
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| | I have too many items in my cart. How do I fix this?
In the upper right hand corner will be your shopping cart. Click that and then click the red "x" next to the items you need to remove. If you are on the last page of the checkout and want to remove something, you will have to go back to the homepage to reach your shopping cart.
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| | Are these forms suitable for other countries besides the US?
Yes, there is nothing country nor state specific in any of the forms. The forms are written specifically for the industry. They will work in any country. However, at this time, they are only available in English.
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| | When will I receive my forms?
The forms can be immediately downloaded if you select that delivery option. If you would like us to customize the forms for you or mail them on a CD, the forms will be delivered within 24 hours or less (most orders are sent out within a few hours).
If it has been 24 hours and you have not received your forms, please check your bulk, spam or junk mail folder. You also may need to set your email to allow messages from info@businessformsstore.com. Please send us an email or call us if you have not received the forms. We will send them again right away.
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| | I have a meeting with a client in a couple of hours, what can I do?
We have made the forms available for immediate download for your convenience. If you would like them customized for you and need them right away, please give us a call to see if that is possible. If you get voicemail, please leave that in a message. You can also email us. We are very quick to answer calls and emails.
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| | What if I don't have the programs needed to open these forms?
Most forms are created in Microsoft Word. The forms are also sent in PDF format. If you do not have Word, there is a free evaluation you can download here. You can also go to microsoft.com and search for the Word Viewer. This is a free download which will allow you to view and print your files. If you do not want to download the program, you can order on a CD and use it on any computer which has those programs. The library generally carries those programs.
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| | How do I send you my business information and logo?
The checkout process is very detailed and will ask you for all your business information. The information you enter during checkout is used to personalize the forms. All forms have the following header: business name, contact name, phone number and email address. If you have a logo, you would email it to us and attach it to your email as a jpg file or equivalent. If you need help, just call or email.
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| | How does the immediate download work?
Once you place your order, you will be taken to a new page where it thanks you for your order. That is the page where you can find your link for the forms. We have detailed that page to help you download the forms. If you have any trouble, just let us know and we will email them to you indstead.
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| | I am not very computer savvy. Will you make any modifications to the forms once I receive them?
If you would like us to modify your forms even further to fit your personal taste, we can do that. We charge a starting rate of $2 per form depending on what you would like done. Just contact us to make arrangements.
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| | Why should I order from your store and not somewhere else?
Our testimonials. speak for themselves. We have very professional, very detailed forms which your customers will be very pleased with. We offer you complete packages from A-Z. You can be rest assured you are purchasing quality products from a reputable business. These are not generic business forms that you can use with any type of business. They are specific to the business you are starting.
Home Business forms not only offers you all the forms you will need to run a successful business, we offer a time-saving package. With all forms, we customized them for you. This way, when you receive the forms, you will be all ready to go. You will NOT need to enter any of your personal business information. It will already be there. You also get flyers already personalized with your business information.
Not only will you get the forms, you get FREE ongoing support. We are there for you till the end. If you need anything...advice, help, support...anything...we are there for you for free...for a lifetime.
We have also set up discussion groups so that you may talk with other professionals in your field.
Think that is a lot...we have also set up a directory, which you may be listed in for free to give you website exposure.
We are the original small business forms website with many years of experience behind us!
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| | What sort of experience do you have with writing these forms?
Home Business Forms started out as a pet sitting & dog walking company. After developing our own forms and spending years modifying them, we decided to make them available to those who do not know where to start or just do not have the time or resources to develop their own. After setting up a store, we started getting inquiries for other types of paperwork including other businesses. We researched these businesses and developed new forms all of which were approved by business owners and their clients within their respective fields. We have personal experience in all the fields in which we provide business forms.
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| | Can I see a sample of the forms before I purchase?
We have put a sample of each form on the site. All you have to do is click the title of each individual form located below the packages in each section. You can see the layout and how much information is on each this way. If you have any additional questions about what is in them, feel free to ask. We do not have the forms posted to protect against copyright laws. We, also, will not transfer it to Adobe so you can see a sample. If you would like us to read it to you, we can do that for you if you give us a call.
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| | I do not like to order things off the internet. Can I send a check or money order?
Yes. However, this option is not available during the checkout. To send a check or money order, make it payable to Home Business Forms and send to PO Box 18 Cochranville, PA 19330. Please send with your check exactly what you are ordering (please note the option to edit or not edit your forms as there is an upgrade fee.), if you would like us to email it to you or send a CD ($4 fee). We will also need your email address. Please contact us if you have any questions.
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| | I don't like to put my personal information on the internet. Can I order with you personally?
Yes, you can call us toll free at 877-622-FORM (3676). We would be happy to take your order over the phone.
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| | What if I am unhappy with the forms once I receive them?
We want every one of our customers to have the best experience possible. We will do everything we can to correct the problem. Please notify us within 5 days of receipt with any problems you may have.
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| | What is your return policy?
Because of the nature of the material, we do not offer refunds or returns. We will, however, do all we can to make sure you pleased with your purchase. We will work with you to make your forms the way you have envisioned them.
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| | Do you offer more forms other than the ones listed on the site?
Home Business Forms offers custom made forms. If you have an idea for a form you would like, just drop us a line and we will tell you what we can do for you. We can also make a custom proposal fit for your next bid. Just give us a call or email with the bid details and we will make it up for you.
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| | What is the difference between a service agreement and a contract?
There really is no difference in terms of the actual paperwork and wording. Clients feel a contract is more binding than an agreement and may feel more tied down and trapped. Therefore, we call our contracts agreements, estimates or proposals to ease your client's mind. They are still just as binding legally.
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| | I need help with starting my business, can you help?
Yes, we have set up an FAQ page for each category we offer forms in. Please go to the category you are interested in and click on the faq link. We have also written articles located on the home page in the right hand margin. If you still need help, click here. We are happy to answer any questions you may have.
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| | Do you design logos?
Sorry, we do not currently provide custom logo design however, we can recommend LogoYes
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| | Do you design websites?
Yes, we now offer website design. You can order a website package by clicking here. We can also recommend Homestead or Web.com for those do-it-yourselfers. These are very easy to use template systems where you can have complete control of your website. You can also get a professionally designed pet care website at Furry Friends Web Design.
We also offer website optimization. Once you have created your website, click here and we will help you make sure it is set up to provide you with the best web site exposure so that your customers can find you.
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| | Where can I get business cards made?
There are so many wonderful places that design business cards. We recommend VistaPrint. You can design your own cards there and they have many templates to choose from which relate directly to your business. Best of all, the first 250 are free. For premium pet care business cards, I recommend PetBusinessCards.com.
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