 | How soon do you respond to emails?
Responses are sent out within 24 hours or less (most times within the hour). If you do not receive a response, check your bulk or spam mail folder. If it is still not there, your mail may be getting returned to us undeliverable. You are free to try again with a new email address, give us a call or you can talk to us using live chat. We answer ALL emails, however, a bulk of them do get returned to us undeliverable.
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| | Can I talk to a live person?
Yes, you can call us toll free at 877-622-FORM (3676). Our business hours are 9am to 4pm EST Monday thru Friday. You can also talk to us with live chat...just click the live chat box to the right.
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| | I have too many items in my cart. How do I fix this?
You will have to get out of the checkout section and go back to any main website page. In the upper right hand corner will be your shopping cart. Click that and then click the red "x" next to the items you need to remove.
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| | Are these forms suitable for other countries besides the US?
Yes, there is nothing country nor state specific in any of the forms. The forms are written specifically for the industry. They will work in any country. However, at this time, they are only available in English.
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| | When will I receive my forms?
If you pay with credit card or money order, as soon as payment is received, the forms will be sent out within 24 hours or less (most orders are sent out within a few hours). E-mail is the best way if you need it right away. Checks are held for 10 business days. You will receive the forms in 5-10 business days or less if they are shipped out to you on a CD or Paper copy.
If it has been 24 hours and you have not received your forms, please make sure you don't have your spam blocker on or check your bulk or junk mail folder. You also may need to set your email to allow messages from info (at)businessformsstore.com. Please send us an email or call us if you have not received the forms. We will send them again right away.
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| | I have a meeting with a client in a couple of hours, what can I do?
We generally get the forms out to you within a few hours; however, there may be times when we are backed up and cause us to be behind or we may be out of the office. If you need the forms right away, please give us a call to see if that is possible. If you get voicemail, please leave that in a message. You can also email us. We are very quick to answer calls and emails.
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| | How does email delivery work?
All forms will be emailed to you personally by us. It is not an automatic download since we personalize your forms for you with all your business information. The packages are sent in a winzip file. If you do not have winzip, you can download it for free here. (download the evaluation and follow instructions). They are also sent with opening and editing instructions which are very detailed and step by step to help you open the forms, put them on your computer and organize them into folders. Single form orders are sent with just the one attachment and do not require a special program to open them. If you need help, don't hesitate to call us and we will walk you through it.
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| | What if I don't have the programs needed to open these forms?
Most forms are created in Microsoft Word. A few forms are created in Excel. If you do not have these programs, there is a free evaluation you can download here. This download includes both Microsoft Word and Excel. The forms have been tested with this program. If you do not want to download the program, you can order on a CD and use it on any computer which has those programs. The library generally carries those programs. You can also receive a paper copy of the forms.
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| | How do you I sent your my business information and logo?
The checkout process is very detailed and will ask you for all your information. Be sure to read the "extra information section". The information you enter during checkout is used to personalize the forms. All forms have the following header: business name, contact name, phone number and email address. If you have a logo, you would email it to us and attach it to your email as a jpg file or equivalent. If you need help, just call or email.
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| | Can I still order the forms if I am not ready with my business information?
Yes, however you should only receive them on a CD or over email so that you can make the changes to them when you are ready. Your purchase comes with editing instructions which will tell you how to add your business name and a logo. The places for your name and other information will be marked for you, so you can easily make the changes.
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| | I am not very computer savvy. Will you make any modifications to the forms once I receive them?
If you would like us to modify your forms for you, we charge a starting rate of $2 per form depending on what you would like done. Just contact us to make arrangements.
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| | Why should I order from your store and not somewhere else?
Our testimonials. speak for themselves. We have very professional, very detailed forms which your customers will be very pleased with. We offer you complete packages from A-Z. You can be rest assured you are purchasing quality products from a reputable business.
Home Business forms not only offers you all the forms you will need to run a successful business, we offer a time-saving package. With all forms, we customized them for you. This way, when you receive the forms, you will be all ready to go. You will NOT need to enter any of your personal business information. It will already be there. You also get flyers already personalized with your business information.
Not only will you get the forms, you get FREE ongoing support. We are there for you till the end. If you need anything...advice, help, support...anything...we are there for you for free...for a lifetime.
We have also set up discussion groups so that you may talk with other professionals in your field.
Think that is a lot...we have also set up a directory, which you may be listed in for free to give you website exposure.
We are the original small business forms website with many years of experience behind us!
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| | What sort of experience do you have with writing these forms?
Home Business Forms started out as a pet sitting & dog walking company. After developing our own forms and spending years modifying them, we decided to make them available to those who do not know where to start or just do not have the time or resources to develop their own. After setting up a store, we started getting inquiries for other types of paperwork including other businesses. We researched these businesses and developed new forms all of which were approved by business owners and their clients in their respective fields.
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| | Can I see a sample of the forms before I purchase?
We have put a sample of each form on the site. All you have to do is click the title of each individual form located below the packages in each section. You can see the layout and how much information is on each this way. If you have any additional questions about what is in them, feel free to ask. We do not have the forms posted to protect against copyright laws. We, also, will not transfer it to Adobe so you can see a sample. If you would like us to read it to you, we can do that for you if you give us a call.
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| | I do not like to order things off the internet. Can I send a check?
Yes, you can go through the order process and select check as your payment process. Once you submit your order, it will provide you with the address to mail your check to.
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| | I don't like to put my personal information on the internet. Can I order with you personally?
Yes, you can call us toll free at 877-622-FORM (3676). We would be happy to take your order over the phone.
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| | What if I am unhappy with the forms once I receive them?
We want every one of our customers to have the best experience possible. We will do everything we can to correct the problem. Please notify us within 5 days of receipt with any problems you may have.
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| | What is your return policy?
Because of the nature of the material, we do not offer refunds or returns. We will, however, do all we can to make sure you pleased with your purchase. We will work with you to make your forms the way you have envisioned them.
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| | Do you offer more forms other than the ones listed on the site?
Home Business Forms offers custom made forms. If you have an idea for a form you would like, just drop us a line and we will tell you what we can do for you. We can also make a custom proposal fit for your next bid. Just give us a call or email with the bid details and we will make it up for you.
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| | What is the difference between a service agreement and a contract?
There really is no difference in terms of the actual paperwork and wording. Clients feel a contract is more binding than an agreement and may feel more tied down and trapped. Therefore, we call our contracts agreements, estimates or proposals to ease your client's mind. They are still just as binding legally.
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| | I need help with starting my business, can you help?
Yes, we have set up an FAQ page for each category we offer forms in. Please go to the category you are interested in and click on the faq link. We have also written articles located on the home page in the right hand margin. If you still need help, click here. We are happy to answer any questions you may have.
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| | Do you design logos?
We do not currently provide custom logo design. We can recommend a company which has wonderful rates and the designers compete for your business. This is a freelance company. So, you will have an opportunity to see many different designs and you pick the one you like before you pay. Click here for more information.
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| | Do you design websites?
We currently do not provide website design. We can recommend Homestead. This is a very easy to use template system where you can have complete control of your website. You can also get a professionally designed pet care website at Furry Friends Web Design.
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